Customer Relations Office (CRO)

The Customer Relations Office (CRO) was established to coordinate and manage the Customer Relationship Management Program (CRMP) in the Office of Operations (OO) as part of the Cultural Transformation Initiative. CRO will provide an integrated cross-functional focus on identifying and promoting value-added customer service. Through CRM, it will strategically use information, process, technology and people to manage the customer’s relationship with our organization while providing a 360 degree view across the whole customer life cycle.  OO customers will have a centralized office to inquire about products and services. 

CRO Location

Headquarters
South Building Customer Relations Staff
14th and Independence Avenue, SW
Room 1028/1030
Between 3rd and 4th wing
Washington, DC 20250
Hours:  Monday-Friday 8:00am - 4:30pm
Phone: 202-720-0934 / 202-720-0931